Transportation Supervisor

Quality Custom Distribution | La Puente, CA

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Posted Date 3/23/2020
Description

JOB SUMMARY:  Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.

Responsibilities:

ESSENTIAL FUNCTIONS:

  1. Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)
  1. Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)
  1. Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%) 
  1. Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)
  1. Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required. (10%)
  1. Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)
  1. Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONIBILITY

Supervises up to 100 or more employees, including hourly staff.  Oversees operations with significant impact on GSF customer relations.

PERFORMANCE CATEGORIES

  • Budget
  • Driver performance, including hourly off-load rate, on-time delivery, and reliability
  • Customer and vendor relationships
  • DOT compliance
  • Teamwork within the department and across departments
  • Customer satisfaction
  • Safety of employees
  • Safety of facility and transportation equipment
  • AIB rating
 

Qualifications:

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

Education/Certification:

Bachelor’s degree in management, business, or psychology from an accredited college or university.

Experience:

3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

  • DOT regulations, policies, and procedures (J)
  • Labor contracts and labor union environment (J)
  • On-board computer systems (J)
  • Relevant safety policies, practices and procedures (J)
  • Management/supervisory concepts and techniques (B)
  • Project management concepts and techniques (B)
  • Budgetary concepts and procedures (B)
  • PC word-processing/spreadsheet software applications (B)
  • Scheduling and routing (B)
  • Computer-based routing systems (B)
  • Shipment and distribution of food or allied products (B)
  • Regional geography and customer locations (B)

Skill and ability to:

  • Supervise a diverse workforce of up to 100 employees
  • Resolve and report delivery issues between drivers and customers; other customer service issues
  • Supervise and motivate employees in a team-based environment
  • Interpret transportation operations anomalies and identify appropriate solutions
  • Prepare administrative and technical documents and reports
  • Work effectively in a general business environment, with a focus on high levels of quality and customer service
  • Travel via airplane and drive an automobile
  • Act in accordance with GSF’s Values and Creed
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