Route Supervisor

Don's Johns, Inc | Gainesville, VA

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Posted Date 11/02/2019

Job Description:

Under the direction of the Operations Manager, performs route supervisor and/or dispatch duties. Supervision encompasses all field operations including: assisting in investigating accidents; customer complaints; vehicle breakdowns; monitoring the performance of service technicians. Dispatch functions encompassing supervision and coordination of Dons Johns service routes and technicians. Monitors work assignment board on daily basis to ensure all work is properly assigned and completed. Communicates with employees coordinating changes in work loads and notifies proper authorities in emergencies, breakdowns or upon service technician’s request. Covers route in emergencies and/or times of staffing shortage. Maintains appropriate paperwork. Answers phones and fields calls. Provides field supervision of Dons Johns Pick-up and Delivery services, special events and other activities, including Safety observations and training. Other duties and responsibilities may be assigned or required as growth and change in business dictates.

Experience and Skills:

The requirements listed below are representative of the qualifications necessary to perform the job.


A. Education and Experience

  • Required: Associates Degree or equivalent experience in transportation, logistics, or portable sanitation operations or similar.
  • Preferred: Bachelors Degree, or equivalent experience, and zero to three years previous experience in transportation, logistics, or portable sanitation operations.

B. Certificates, Licenses, Registrations or Other Requirements


CDL preferred but not required

C. Other Knowledge, Skills or Abilities Required

  • Bilingual (Good communication skills in English and Spanish)
  • Ability to work long hours and weekends, or flexible shifts
  • Proficiency with computers - Microsoft Office and others
  • Able to work in a fast-paced, stressful environment
  • Able to lift 70 lbs, climbing, bending, twisting and repetitive movements.
  • Excellent time management skills; ability to multi-task
  • Detail Oriented
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